SalesConnect Modernization: Remodeling Black Belt Academy


Co-authored by Abhinav Singh, Content material Supervisor at Cisco 


‘The measure of intelligence is the power to vary’ – Albert Einstein.

In a world that has been gripped with know-how and the parallel want to have sooner, smoother, simply obtainable sources, change is fixed. Our endeavour to refine the ‘person expertise’ for our learners has fuelled our efforts to rework Black Belt right into a platform par excellence. SalesConnect has undergone some path-breaking modifications, initiated by the beneficiant suggestions garnered by ‘Associate Listening’ and ‘Voice of Associate’ packages. We’ve ‘modernized’ the structure, by leveraging best-in-class know-how to curate a Cisco branded product and creating an interface that’s increasing our learner base and optimizing accomplice expertise.

Simplify: The brand new SalesConnect basically and dramatically improves the power to seek for enablement sources in vendor and accomplice workflow.

Optimize:  It advances a frictionless platform for enablement stakeholders to ship best-in-class enablement experiences.

Standardize:  We are going to now ship a data-centric tech stack that gives analytics to measure effectiveness and assist management assess the ROI of enablement packages.

Scale:  It additionally leverages an present permitted structure stack that enables us to scale with velocity whereas maximizing Cisco’s ROI.

The Key Options of the New SalesConnect inside a Salesforce-native platform are proving to take Black Belt Academy to a brand new degree of ease and readability.

Customers are in a position to leverage the total platform with a remodeled Touchdown Web page, visually gorgeous websites with simpler navigation, elevated and related search, all obtainable content material, guided studying, evaluation choices, certifications and badges.

Learners will now have individually crafted Studying Tracs, to successfully have interaction clients with guided Studying Plans, enhanced quiz engines, ILT/vILT and pitch contests. An choice to launch personalised, guided teaching led by managers and material specialists to develop gross sales expertise with video teaching and rubrics to information reviewers round finest practices can be obtainable.

Associate Enablement can be extra clear, by protecting companions knowledgeable about merchandise and repair updates, Cisco Information, Associate Packages and Gross sales Methods with coaching, content material, websites, custom-made homepage, and accomplice particular priorities.

There are all the time refined diversifications that go hand in hand with modifications, and that’s what the Black Belt crew is now engaged on. However with a strong help crew and a way more organized case administration system, we’re able to make this expertise a terrific one for our learners!



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