Continued Momentum, Continued Innovation: Cisco and Google Working Collectively


It’s with nice pleasure that I’m capable of share updates on just a few Cisco and Google joint improvement efforts that mix progressive applied sciences from every firm into options that assist enhance outcomes for our mutual clients.

On this weblog, I spotlight three of our joint merchandise throughout collaboration, safety, and WAN networking: Cisco Contact Heart with Google Cloud Contact Heart AI, Meraki vMX Safety and SD-WAN Equipment with Google Cloud, and Cisco SD-WAN Cloud Hub with Google Cloud.

Cisco Contact Heart with Google Cloud Contact Heart AI (CCAI)

CCAI introduces new Google Cloud Contact Heart AI capabilities to the contact heart, enabling clients to supply human-like, AI-powered contact heart experiences, decrease prices, and freed up human agent time. Everyone knows that buyer expertise is without doubt one of the most essential issues influencing buyer buy selections. Poor experiences can result in misplaced clients.

CCAI addresses this problem, enhancing customer support with contact heart AI digital brokers that help human workers by understanding, interacting with, and speaking to clients. The AI digital brokers present pure, lifelike interactions and buyer experiences that help correct multi-turn conversations and instinctive interactions, constructed with deep studying applied sciences powered by Google Assistant. These AI digital brokers assist liberate human brokers to give attention to tougher and specialised calls whereas offering them with real-time data, workflows, and turn-by-turn steering. Analytics and reporting are additionally out there to show conversations into insights that assist to uncover key name drivers, buyer sentiment, and extra.

Cisco software-defined vast space community (SD-WAN) options built-in with Google Cloud

As enterprise visitors over the Web will increase to help hybrid work, cloud migration, SaaS adoption, and digital transformation, clients are adopting software-defined networking to handle and optimize the efficiency of their vast space networks (WANs) by means of SD-WAN choices. SD-WAN permits organizations to securely join customers, functions, and information throughout a number of areas whereas enhancing WAN efficiency, reliability, and scalability.

In response to the elevated significance of SD-WAN to a lot of our mutual clients, Cisco and Google supply two built-in, joint SD-WAN options for patrons that run on Google Cloud:

  • Meraki digital Mail Change (vMX) safety and SD-WAN Equipment with Google Cloud
  • Cisco SD-WAN Cloud Hub with Google Cloud

Meraki vMX Safety and SD-WAN Equipment with Google Cloud

The Meraki vMX Safety and SD-WAN Equipment is designed to help site-to-cloud use instances. This resolution permits distributed branches and distant customers to entry their Google Cloud workloads dynamically and securely throughout a number of areas.  Meraki’s vMX extends clients’ bodily MX deployment in minutes by means of the acquainted Meraki dashboard. The vMX can be utilized as a buyer’s SD-WAN and Auto Digital Personal Community (VPN) node to simply join their community with their Google Cloud Platform (GCP) deployed providers.

Cisco SD-WAN Cloud Hub with Google Cloud

To assist enterprises with their cloud journey, Cisco additionally affords Cisco SD-WAN Cloud Hub with Google Cloud as a part of the general Cisco SD-WAN resolution. Cisco SD-WAN Cloud Hub with Google Cloud simplifies and automates the expertise of connecting on-premise environments to the cloud. Utilizing Cisco SD-WAN Cloud Hub with Google Cloud, clients can automate the extension of a single Cisco SD-WAN material to Google Cloud, supporting each site-to-site and site-to-cloud use instances.

Continued innovation, continued improved outcomes

Once we first introduced our Cisco and Google Cloud partnership again in 2017, our corporations had been targeted on enhancing our clients’ journey to hybrid cloud. At the moment, our joint innovation expands into a number of expertise architectures, integrating our complementary portfolios, pushed by our shared imaginative and prescient of serving to clients enhance their outcomes by leveraging the progressive Cisco and Google merchandise and applied sciences.

Cisco and GCP are dedicated to elevating our alignment with each other and exploring new routes to market with a targeted go-to-market technique, driving differentiated merchandise to construct buyer momentum. We’re very enthusiastic about what’s to seem on our partnership horizon.



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