Delivering Superior Calling Expertise to Over 40M Customers by way of Webex for BroadWorks


Hybrid works continues to be prime of thoughts for a lot of and organizations are working by present an incredible expertise for workers and prospects. Calling continues to play an vital position in delivering a contemporary collaboration expertise from anyplace.

With a purpose to assist the brand new workforce and hold staff productive and engaged, organizations are shifting current on-premises programs to VoIP and Cloud, and benefiting from the “as a service” subscription mannequin to all the time have entry to the newest and biggest improvements.

We proceed to assist our prospects and companions by this transformation. Right this moment the Webex for BroadWorks platform helps 40+M customers by tons of of Service Suppliers globally. We proceed to spend money on our provides for Service Suppliers and are dedicated to sustaining and enhancing the BroadWorks platform, enhancing the core hosted PBX and Trunking capabilities, making updates to remain compliant with regulatory necessities, and facilitating additional integration with the Webex platform. Our Service Supplier companions are relying on us to assist their enterprise serve their present buyer base and develop by capitalizing on the Hybrid work motion.

Service Suppliers can provide calling by their BroadWorks platform, both as a standalone providing or absolutely built-in into Webex. The Webex for BroadWorks provide gives a greatest at school, all-in-one calling, messaging, and conferences collaboration expertise to over 1.5M customers at present and is certainly one of Cisco’s quickest rising provides.

Units have all the time been an vital a part of telephony, and whereas many people working in expertise have turn out to be snug and not using a desk telephone, we all know that isn’t essentially the case for our end-customers. Cisco is working to offer a tighter integration between MPP telephones and RoomOS units with the BroadWorks platform by options resembling unified name historical past and listing search service to reinforce the shopper expertise.

Cisco can be persevering with to assist using third-party units by our Service Supplier companions. Working with our resolution testing accomplice tekVision, we now have revived the Broadworks Interop Validations Testing (IVT) program to make sure steady assist for third social gathering units (telephones, SBCs, and so forth.) on the newest BroadWorks releases.

Cisco acknowledges that because the market evolves our Service Supplier companions’ companies evolve as effectively. The WebexWholesale Route-to-Market provide is now accessible for Service Supplier companions who’ve determined they not wish to preserve their very own telephony community and transition to promoting a totally hosted resolution by Cisco.  No matter how our Service Supplier companions go to market, Cisco is invested in serving to them develop their enterprise to fulfill the wants of their prospects.



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